MessageBank

Keep your business open, even when it is closed.

MessageBank is an answering service for your mobile phone, which operates 24 hours a day, seven days a week, so your messages follow you. Retrieve messages from any tone phone, any time. MessageBank offers a range of services so you can:

• Cater to specific contact needs – choose the MessageBank service to suit your business needs
• Access messages remotely – access private mailbox messages even when your mobile is not with you, turned off or out of battery.

Your messages come to you
MessageBank makes it easy for your customers, colleagues and business partners to reach you, even when you are on the move. Calls to your mobile phone that you are unable to answer, are forwarded to your mailbox. You can then choose which calls you want to return and when.

Simple and secure service
MessageBank uses the latest technology to make sure your calls are answered. To access this easy and secure service, simply call MessageBank ‘101’ from your mobile, then listen to, delete and keep messages, or record a greeting.

Helps you never miss a call
Don’t miss a business opportunity through a missed customer call. MessageBank anticipates and accounts for large volumes of calls by presenting your important customers with a greeting and the ability to leave a message, allowing you to answer and return calls in your own time.

Helps keep your customers informed
Particularly useful for businesses that are closed for holidays, renovating or moving. Use the personalised greeting to let your customers know of a change of address or telephone number, when you will be open again and how you can be contacted while you’re away.

Experience the Telstra difference
Telstra is one of Australia’s largest and most experienced information communications technology (ICT) provider, delivering world-class products and innovative solutions to give your business a competitive edge.

Telstra’s cost-effective MessageBank service requires no upfront capital for special equipment, attachments or installation, just message retrieval/forwarding costs

It’s your call
All MessageBank services come with a private mailbox and can be accessed directly from your mobile or remotely from another service.

There are two MessageBank services to choose from:

• MessageBank Standard - suitable for all mobile phone users, including business customers. This service comes standard with all Telstra mobile services.
• MessageBank Combined - enables the one message service to be used for both your Telstra mobile phone and your Telstra business or home phone.

The two MessageBank services offer a combination of the following features:

• Call-back - call the person who left the message with the press of a button if the number is not blocked (included with MessageBank Standard)
• Hang-up messages – receive SMS notification when someone has called your mobile phone, heard your greeting, but has hung-up before leaving a message (included with MessageBank Standard)
• Fun greetings - select a pre-recorded greeting as your MessageBank greeting (included with MessageBank Standard)
• Personal receptionist - callers can choose to leave a voice message or be transferred to another fixed or Australian mobile number (included with MessageBank Standard)
• Special delivery - allows you to request MessageBank to call you at a specified number when you receive a message (included with MessageBank Standard)
• Access via fixed or mobile - check your messages and receive notification from either a fixed or Mobile service (included with MessageBank Combined)
• Send via fixed or mobile - send messages from your mailbox to other fixed and mobile numbers (included with MessageBank Standard)
• Group messaging - reply to messages or send voice messages to groups of people (included with MessageBank Standard)
• MessageBank roaming - use MessageBank while travelling overseas